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Dickinson Fleet Services is a leading provider of mobile maintenance and repair solutions for light, medium, and heavy-duty trucks and trailers.
It specializes in on-site fleet services, allowing vehicles to receive repairs and maintenance wherever they are located. This keeps fleets operational and reduces downtime.
This approach is valuable for companies managing large or geographically dispersed fleets.
As part of Cox Automotive Mobility, Dickinson Fleet Services benefits from expanded capabilities and a nationwide network of facilities and technicians.
Their services include emergency repairs, accident recovery, and scheduled maintenance.
This gives fleets a comprehensive support system that enhances efficiency and vehicle longevity.
Dickinson Fleet Services specializes in on-site maintenance and repair for light, medium, and heavy-duty trucks and trailers.
It operates a broad network of mobile technicians and uses proprietary software to streamline maintenance scheduling and service delivery.
Founded in 1997, Dickinson Fleet Services began as a family-owned company in Indianapolis.
Over time, it became one of the largest independent fleet maintenance providers in the United States.
The company’s growth focused on mobile on-site service, which minimized vehicle downtime for fleet operators.
Acquisition by Cox Automotive in 2021 enhanced its resources and market reach.
Dickinson Fleet Services operates nationwide, offering mobile fleet maintenance across the United States.
Its service network supports fleets from local businesses to national operations.
While mobile units are central to its service, Dickinson also maintains facilities to support technicians and provide repairs when needed.
This combination allows quick and flexible responses across a wide area.
The company employs over 1,000 technicians and operates more than 750 mobile service units.
These technicians handle scheduled maintenance, unscheduled repairs, emergency roadside assistance, and accident repair management.
They use advanced tools and the company’s proprietary software to provide preventive maintenance and communicate with fleet operators.
This approach helps optimize fleet uptime and efficiency.
Dickinson Fleet Services delivers mobile maintenance and repair solutions for medium and heavy-duty trucks and trailers.
Their services focus on reducing downtime and extending fleet lifecycle through prompt and reliable service.
Dickinson provides on-site fleet service across North America with over 700 mobile repair units.
Technicians are equipped to perform maintenance and repairs directly at customer locations.
This saves time and reduces operational disruption by eliminating the need to transport vehicles to shops.
Services include routine inspections, mechanical repairs, and part replacements.
Mobile service trucks can be deployed nationwide for timely responses and flexible scheduling.
Dickinson offers 24/7 mobile emergency repair services.
Technicians and mobile units respond quickly to breakdowns or accidents, providing immediate assistance.
Emergency services include towing, accident repair, diagnostics, and quick fixes to get trucks back on the road.
Integration with their call center enables efficient dispatch and real-time support.
Dickinson’s preventative maintenance programs address potential issues before failures occur.
Programs are customized to each fleet’s needs.
Technicians perform inspections, fluid checks, brake assessments, and other vital services.
Preventative maintenance helps reduce unexpected breakdowns, improve fuel efficiency, and extend vehicle lifespan.
Dickinson Fleet Services offers solutions to support complex fleet operations.
They manage maintenance for heavy and medium-duty vehicles, optimize schedules, and provide rapid emergency repair response.
Dickinson provides comprehensive maintenance and repair for medium and heavy-duty trucks and trailers.
Services include heavy mechanical repair for engines, transmissions, brakes, and other systems.
Over 700 mobile repair units offer on-site service, reducing the need to transport vehicles to shops.
This supports fleets that require quick turnaround times.
Additional offerings include accident repair, paint, and refurbishment services.
Dickinson offers efficient maintenance scheduling to improve fleet uptime.
Their proprietary software coordinates preventive maintenance and reduces unplanned breakdowns.
This approach aligns service intervals with operational demands.
Centralized program management consolidates service records and streamlines communication between operators and technicians.
Dickinson operates the nation’s largest self-performing 24/7 emergency repair and towing service for commercial fleets.
Their CARES CALL center provides immediate access to repair scheduling and roadside support.
A network of over 800 maintenance technicians offers on-site inspections and repairs.
The 24/7 availability helps fleets avoid prolonged downtime during emergencies.
Dickinson Fleet Services is part of a larger network through its integration with Cox Automotive.
This connection expands service capabilities and links it to broad industry resources.
Dickinson Fleet Services was acquired by Cox Automotive in 2020.
This move strengthened Cox Automotive’s position in fleet maintenance.
The acquisition brought Dickinson under Cox Enterprises, a private Atlanta-based company.
Cox Automotive leveraged Dickinson’s expertise in mobile maintenance for medium and heavy-duty trucks.
It expanded the reach of Cox Automotive Mobility’s Pivet fleet services marketplace.
The deal included Dickinson’s 18 maintenance facilities and mobile repair capabilities.
By mid-2025, Cox Automotive acquired full ownership from minority partners and integrated Dickinson into its fleet services division.
Leadership transitions ensured continuity during the process.
Within Cox Automotive Mobility, Dickinson Fleet Services acts as a central fleet maintenance provider.
It serves light, medium, and heavy-duty trucks and trailers.
Dickinson’s services, combined with Cox Automotive’s digital platforms, create a connected ecosystem for fleet and auto dealer clients.
The integration supports real-time maintenance tracking, service optimization, and asset lifecycle management.
This role allows Cox Automotive Mobility to manage fleet assets across acquisition, maintenance, and resale.
A nationwide network and a technician workforce of over 1,500 personnel support responsiveness.
Clients benefit from expanded geographic coverage and more maintenance options.
Access to Cox Automotive’s technology platforms streamlines communication and service scheduling.
Partners gain from integrated operations, better data visibility, and financial services.
This includes improved maintenance reporting and asset valuation tools.
The backing of Cox Enterprises provides financial stability and supports growth in service offerings.
The Pivet fleet optimization marketplace is a centralized platform for managing the lifecycle of fleet assets.
It combines advanced technologies and a network of service providers to deliver fleet maintenance and repair solutions.
Pivet offers services to optimize fleet performance and uptime.
It supports medium and heavy-duty trucks and trailers with preventive maintenance, emergency repairs, and routine servicing.
Mobile maintenance enables quick response times at the fleet’s location.
The platform integrates fleet telematics, repair scheduling, and parts management.
This streamlines operations and reduces downtime.
The marketplace provides flexible, scalable service delivery to meet diverse fleet needs.
The Pivet marketplace connects fleet operators with a network of vetted service partners.
These include mobile repair providers, parts suppliers, and maintenance facilities across North America.
The partnership model enhances service availability and coverage.
Partners follow standards to ensure consistent quality and accountability.
This system helps fleet operators access reliable support and gives service partners more opportunities.
The marketplace encourages collaboration to meet changing fleet requirements.
Pivet uses innovation hubs and service centers to strengthen its network.
These hubs develop and test new maintenance technologies and processes.
They also coordinate mobile repair teams regionally.
Service locations are distributed nationally for rapid deployment of mobile units.
This network supports on-site fleet servicing and reduces the need for downtime at fixed garages.
Fleet services are changing quickly due to shifts in the economy and technology.
These changes are driving priorities like faster repairs, better maintenance strategies, and enhanced mobile support.
Companies must adapt to stay competitive and meet growing demands efficiently.
The growth of e-commerce has increased demand for fleet vehicles. These vehicles now operate more frequently and cover greater distances.
Fleets are expected to deliver goods faster. This requires more agile service schedules.
The on-demand economy increases pressure to minimize delivery delays. Fleets seek to optimize availability and responsiveness.
Mobile fleet services now provide immediate, on-site repairs and preventive maintenance. This reduces the need for vehicles to leave routes for servicing.
Companies like Dickinson Fleet Services support these needs. They offer robust mobile maintenance networks for e-commerce and on-demand delivery models.
Reducing vehicle downtime is critical for fleet profitability. Downtime lowers productivity and increases costs.
Predictive maintenance technologies anticipate failures before they happen. This enables timely repairs and scheduling that fit around vehicle use.
Mobile repair units help fleets repair vehicles quickly on-site. This service reduces traditional repair timelines and keeps trucks in operation.
Mobile maintenance services are expected to become more tech-driven. Their geographic coverage will also expand.
New diagnostic tools and repair automation will make on-the-spot servicing faster. Technicians will be able to work more efficiently.
Integration with telematics and fleet management software will allow real-time monitoring. This helps technicians prepare parts and tools before they arrive.
As electric and autonomous vehicles become more common, mobile services will change to meet new maintenance needs. This includes battery health checks and specialized repairs.
